FAQs

What do I need to install the tub?
You will need at least 4 strong people to help move the tub into position.
We recommend a concrete base to sit your tub on.
You will need a plumber or gas fitter to install your pump and heater.
You may also need an electrician if there is not a power adapter close by.
Access to a hose to fill the tub.
It is also the responsibility of the purchaser to fulfil all council rules and regulations.

What do I need to install a sauna?
You will need at least 4 strong people to help move the sauna into position.
We recommend a concrete base to sit your sauna on.
You also need an electrician. A hardwired dedicated line is required.

Do I require a plumber to install/setup my tub?
Yes, you will require a plumber to install.
And you may even need an electrician if there is no power point.

How do you set up the pump and the heater?
Contact us for a guidance pamphlet

What assembly is required?
All our Saunas and hot tubs come fully assembled all you need to do is organize to have it installed.

What are the council requirements?
In Queensland, it is a good idea to speak to the QBCC for further information.
Please contact your local council for rules and regulations.
In Queensland, a fence will be required.
It is the buyer’s responsibility to follow and obey local rules and regulations

Do I need a pool fence?
Usually yes.
It is the responsibility of the customer to contact their local council about regulations.
It is also the purchasers’ responsibility to comply to all council rules and regulations.
www.qbcc.qld.gov.au for further helpful information.

Do I need a building permit?
Please contact your local council for advice and assistance.
It is the buyer’s responsibility to follow and obey local rules and regulations

What do all the pipes do?
The pipes down the bottom of the tub are the suction and there will be one in-between the top and middle strap which is the return.
And the others are the jets

What shapes do the tubs come in?
All our hot tubs are round.

How does using natural sanitizing products prolong the life of the tub?
When you use harsh chemicals in the water the chemicals will, over time break down the fibers of the wood making the wood less absorbent and weak.
It also removes the tannins faster.
(tannins are what help preserve the wood, its own natural defense)
The life of a wooden tub is usually 10 to 15 years sometimes longer, even up to 30 years, depending on how you care for it and exposure to external factors.
By using natural products, they are gentler and less corrosive.
You can potentially increase the life of the tub by years.

How do you fill the tub?
To fill the tub, very slowly trickle feed from the hose.
Always ensure that the water mark on the timber is at least 100ml above the water level.
The timber needs to saturate as it fills. This may take 2 days to fill.
You will have leakage for the next few weeks until the water seal becomes tight.
It is recommended to fill to about 100mm – 200mm from the top.

Western Red Cedar Soaking Tub – Can it be filled and refilled?
Yes, however if you completely empty the tub the wood will dry out and could possibly crack, buckle and warp.
Any longer than a week and damage may occur.
At least 100mm of water is recommended to be left in the bottom of the tub to ensure a water tight seal.

Can I leave my tub empty?
Leaving your tub empty will allow the wood to completely dry out which can cause cracking and warping of the wood. This will also void your warranty.

Does the tub leak?
The tub will leak at first, once seal has completed then leaking will stop. Leaking time is different for each tub because no one piece of wood is exactly the same therefore unpredictable. It can take a day to sometimes many months. It is only a small leak though and usually will stop. Most times it only takes a few weeks.
It is important for all buyers to be aware that the tubs do experience leaking.
The tubs are designed to swell and seal, so to begin with the tub will leak until complete saturation is obtained.
Sometimes it stops within a few days, weeks or even months.
On rare occasions though, the tub may leak/weep indefinitely. Or leak/weep on and off.
Unfortunately, in these rare occasions there is no way to for us to predict if it will occur to any of the tubs made.
If you have such a problem, please video the leak to us and we can identify whether this is normal and nothing to worry about or whether there is something wrong which may need tending to.
These minor leaks/seeping are tolerable but unfortunate and cannot be repaired or be covered by warranty.

Will the wood crack?
If you allow your tub/wood to dry out then yes it will crack.
If you do not care and maintain the wood and or mistreat it then yes it will crack.

Do your tubs come with a warranty?
We are honest and therefore we won’t lure you with ‘lifelong guarantees’.
This is simply impossible, as nothing is forever.
Our guarantee is indeed valid for one year on western red cedar tub.
All equipment have there own varying warranties between 1 to 2 years.
What is the difference between gas heating and electric heating?
Gas heats the water faster however the gas heater is larger than the electric and needs ventilation.
Electric can be tucked away easier but takes longer to heat the water.
If you are running the heater for extended periods then electric could cost more in the long run.

Are the tubs suitable for outdoor locations?
Yes, most definitely

What is the volume of water for each tub?
Volume of water

Tub size Water 1.1m high Water 1.2m high
1.5 m tub 1900 liters 2000 liters
1.8m tub 2800 liters 3000 liters
2.1m tub 3800 liters 4000 liters
2.4m tub 5000 liters 5400 liters

How many people fit into the tub?

Tub size Seating Comfortable occupancy
1.5 m tub 4-6 seats 2-4 adults
1.8m tub 6-8 seats Up to 6 adults.
2.1m tub 10-12 seats Up to 10 adults
2.4m tub 12-14 seats Up to 12 adults

 

How many people fit in a sauna?
In our small sauna 2 to 3 people can fit.
In the large sauna layback sauna, you could comfortably fit 4 people.

Is a cedar wood tub hard to keep clean?
Cedar is in fact naturally resilient to decay.
Its rich oils give cedar the lifespan it is so famous for.
Cleaning is the same as most plastic tubs. A light scrub with a brush and some vinegar or a diluted solution of liquid bleach works well. Please ensure you rise off well.

How often should I clean my tub?
It is a good idea to give the tub a clean when you change the water (every few months).

How do I clean my tub?
A simple rinse-down with a garden hose is generally enough to remove any potential residue.
Though vinegar, mild detergent or a solution of diluted bleach may be used if needed.
Experts warn against using abrasives and more harsh varieties of chemical cleaners.

How do I empty my hot tub?
To empty your tub your plumber should connect the suction line to the pump with a three-way valve.
By doing this the suction line can be diverted to a waste line to be emptied.
Please keep in mind that the suction line is 150mm above the base level, this amount of water MUST be left in the tub to keep the water seal tight. (for safety reason please ensure the lock down lid is secure and all required council regulations are upheld).

How often should I change the water in my tub?
It is a good idea to change the water every few months so long as you are sanitising the water.
If you are not running a filter and adding sanitisers than after every use or every three days. (the reason being that nasty bacteria will begin to grow in a warm wet environment especially after someone has bathed in the water.).
Please remember if you are emptying the tub to leave at least 150mm in the bottom so the wood does not dry out.

Can I run my tub cold?
Certainly. Just turn the heater off and only run the pump. Or alternatively purchase one of our Ice tubs and have the best of both worlds. Ice tubs can be used hot or cold.

My tub gets full of foam, especially when the pump is on high?
Laundry detergent residue found on clothing will cause bubbles to form.
And natural oils from the wood and your skin can also cause bubbles.
Please speak with your local pool supplier for the best products and solutions. Or speak to Envirospa for some guidance.

Any idea what chemicals I should put in to start?
chemicals we like to recommend are from Envirospa www.envirospapool.com.au ( formally Naturespa)
They provide great service and guidance and their products are all natural (no chlorine) which is gentler on the wood and your body.
By using natural instead of harsh chemicals, you are prolonging the life of the tub.

How do I clean my hot tub water?
We recommend the use of Envirospa, their products are all natural and chlorine free so are gentle on you and your tub. www.envirospa.com.au
We also find them to be very helpful and informative.
Bromine tablets, available from pool shops in a dispenser, are another way of caring for your water.
Do NOT add bath oils, bath salts or other additives such as soap or detergents.
Always leave at least 150mm to 200mm of water in the bottom of the Tub, this will keep the water seal tight in the Tub.
Leaving the Tub empty can dry out the timber and cause damage, which would void your warranty.
However please ensure lid is secured on at all times when not in use.

How often do I test the water?
It is best check once a week.
Preferably twice a week.
If you speak to the good people at Envirospa they will have all the answers.

Can I add oils to the water?
NO, we do not recommend the use of oils in the water.
The oils can clog up your filter.

Why can’t I use oils or salts and soaps in my tub water?
Adding oils, salts or soaps can damage the wood, filter and quality of water.

How often do I clean the filter?
We recommend cleaning the filter once a week.

What maintenance is required?
Every few months it is recommended to dump the water in your tub and fill with fresh water.
At this time if the inside of the tub needs a clean then give it a light scrub, not too hard, with a mild detergent or cleaning vinegar. And then thoroughly rinse it off.
On the outside of the tub a coat of weather proof oil should be applied to preserve appearance and health of the wood. DO NOT apply to the inside of the tub.
Once a week or fortnightly depending on use give the filter a clean.

How often do I need to apply the oil to the outside of my tub/sauna?
Every 3 months.

How long will my tub last?
If you take appropriate care of your tub and regular maintenance is carried out then your tub can last from anywhere between 10 and 30 years.

How long will my sauna last?
If you take appropriate care of your tub and regular maintenance is carried out then your Sauna can last from anywhere between 10 and 30 years.

What is the difference between plastic tubs and your cedar tubs?
Our tubs provide a unique soaking effect that is not available in shallow plastic spas.
The aromatic smell of cedar coupled with the relaxing soak and therapeutic massage provides a unique experience only acquired with a western red cedar hot tub.

How much does it cost to run my hot tub or sauna?
Mountain craft suggest you speak to your electricity provider.
The cost will vary depending on provider and use of your products.

Energy consumption and running times for pump and heater?
The pump is 1.65 kw per hour
The heater is 4.9 kw per hour
For first heat up from cold it may take 10 to 12 hours.
After the first heat up you’ll be able to maintain the temp, and the volume of water can be circulated by a 30-minute morning and 30-minute evening run time. This hour run per day will be enough to filter the tub volume of water and maintain your desired temp. times may need to be varied depending on external environment and temperature.
Additional run time while using the tub will insure the temp and sanitation remains at your desired levels.

How long does it take to heat the water?
For first heat up from cold it may take 10 to 12 hours.

How long should I run the pump for?
Min 30-minute morning and 30-minute evening run time. This hour run per day will be enough to filter the tub volume of water

How long should I run the heater for?
For first heat up from cold it may take 10 to 12 hours.
After the first heat up you’ll be able to maintain the temp, and the volume of water can be circulated by a 30-minute morning and 30-minute evening run time. This hour run per day will be enough to filter the tub volume of water and maintain your desired temp.
Additional run time while using the tub will insure the temp and sanitation remains at your desired levels.
If you live in an area where the temperatures are at freezing and below it is advised to keep the water warm. If the water freezes the equipment and wood will be permanently damaged. And warranty voided.

How do you deliver your saunas and hot tubs?
Our saunas and hot tubs are delivered to your nearest depot.
The cost varies depending on your location (contact us for a quote). Usual cost is about $600.
You will need to ask some friends or neighbours for help in order to move the sauna or hot tub into position. Or hire professional services to assist.
For WH&S and insurance reasons, we cannot move the sauna ourselves into the position you wish.
Custom saunas and Hot tubs take 4-6 weeks to manufacture.
Depending on the delivery area it may take up to 2 weeks for delivery subject to normal road freight.
Goods supplied by Mountain Craft will be dispatched in a timely manner (discussed prior with the customer) and subject to normal road freight.
Where goods are ordered and urgent delivery is requested, such freight costs will be billed to the customer.
Mountain Craft cannot guarantee delivery on or by a specific date, however, all reasonable steps will be taken to meet the customer’s request.

How is the tub transported?
Once placed on a crate the tub is wrapped in bubble wrap and plastic. Then placed on a truck and transported to your nearest depot.

How is the sauna transported?
Once placed on a crate the sauna is wrapped in bubble wrap and plastic. Then placed on a truck and transported to your nearest depot.

How are the tubs water-tight?
Mountain craft individually machine our staves from high quality clear cedar.
The staves seal against the base once the cedar expands due to water saturation, this will create a water tight seal. Cedar expands length ways.
Important DO NOT let your tub dry out. This will buckle the wood and void your warranty.

Is there any colour leakage from the wood?
Possibly a small amount initially but this soon disappears. Although it has been known to take a year.
If seepage occurs tannins will stain the surface of the foundations and surrounding landscape.

Why is the water brown?
The water is possibly brown because of the release of tannins from the cedar. The amount released will decrease with time.
To create clear water call Envirospa for some guidance.
Usually a booster is added to the water to clear it up.

What is the build time?
Construction time is generally 4-6 weeks depending on current orders and from when your 50% deposit payment has been received and quote officially excepted and terms and conditions agreed to.

Does it have all those pipes if we are not wanting spa/bubbles?
No, you won’t have all those pipes, it has the pipes down the bottom of the tub which is the suction and there will be one in-between the top and middle strap which is the return.
You can have the return down lower but it works better for it to be higher.
If your tub was backing a wall you probably wouldn’t see the pipes

What is a shroud?
A shroud is a cover for the plumbing on the back of the tub.

Do you install the tubs or Saunas?
No.
Mountain Craft does not provide any building, construction or alteration services.
All installation requirements, which includes but not limited to, electrical, or gas connection/mounting services, wiring and plumbing, must be completed by certified licenced professional(s) and is the responsibility of the purchaser to organise and pay for.
Mountain Craft excepts no responsibility for the cost of installation or organisation of trades.
It is customer’s responsibility to hire professional services for final installation.
It is customer’s responsibility to get the goods into their final position.

Can I build around my tub?
Yes, you can however please keep in mind that a solid base (concrete is recommended) is required.
And if you are planning to place the tub on a deck or veranda, that you should speak to an engineer to ensure the foundations can take the weight of a full tub.
And most importantly DO NOT build anything that is touching or pushing on the tub in anyway. THIS WILL VOID THE WARRANTY!
What is the best base/foundation to put my tub on?
We recommend a level Concrete base to sit your tub on.
Gravel and pier block foundations may settle uneven which can concentrate the stress on a single area of the tub causing premature cracks and leaks, which would also void the warranty.
The area of this pad depends on the size of the tub and shroud.
Please note if you do decide to place you tub on your deck or veranda please consult an engineer to make sure the deck is properly reinforced to withstand such a heavy weight load. (which is approximately minimum 2 – 5 tonnes.) The tubs can be surrounded with decking which can help to hide the pipework.

How do I care for the exterior of my tub?
The exterior of your Tub has been treated with Weatherproof Oil.
We advise, for a longer life of your tub and to keep a lovely appearance, to apply weatherproof oil to the exterior of the tub quarterly.
Important DO NOT apply weatherproof oil or any other oil to the inside of the tub.

What is weatherproof oil?
Anti-fungal and antibacterial
It is a general-purpose product that can be used in all applications around the home.
It provides a clear matte finish that enhances the colour and grain of the timber.
Protects the timber against the extremes of harsh Australian weather.
In the 2009, Victorian bushfires one of our customers had everything destroyed except for an outdoor furniture setting and wagon seat which she painted with weatherproof oil every three months. This shows that the timber remains moisturised even in the extreme temperatures of the worst bushfires in the history of Victoria.

What is a safe temperature for the water in my hot tub?
Typically, most people feel that 38 – 42 degrees Celsius is a comfortable temperature.

Do you supply lockable covers?
All our covers are lockdown ‘Hardback’ insulated covers/lids.
They also come in 9 assorted colours.
The covers also help retain the temperature.

How hot does a sauna get?
According to most sauna visitors 85 degrees Celsius is an ideal temperature. However, you can determine the temperature in a sauna yourself, depending on what you find comfortable.
Please ensure you drink plenty of water and seek medical advice if you have any pre-existing conditions before using a sauna.

How heavy is the tub when empty?
When empty the tub is approximately 275kg.

How heavy is a sauna?
150kg for the smaller one.
250kg for the larger one

How high should I fill the water?
It is recommended to fill to about 100mm – 200mm from the top.
You need to account for bodies in the water.
Why don’t you use a combined pump and heater?
We don’t use a combined heater and pump because our clients like to sometimes not use the heater and let the water cool.

Why do you use such a large pump?
We need a pump that runs at 1.5 hp (horse power) so there is enough pressure to run the jets.

How do you use a sauna?
Tips
Don’t take anything into a sauna that can be damaged by water, such as iPods, cell phones, etc. Besides, these items cancel out the whole point of relaxing in the sauna!
If you’re not good with heat, then the sauna is probably not a good relaxation technique for you.
Some people bring water with them into dry saunas.
You can forget everything that you have read before if you are using Finnish sauna.
7 rules to have good sauna experience:

1. Heat sauna to 158°F to 194°F (70-90°C)
2. Shower yourself and go to sauna (naked if it is private sauna)
3. Throw water to stones
4. Relax and enjoy (be quiet and don’t do anything)
5. Repeat 3. and 4.
6. Leave when you are ready
7. Wash yourself

Warnings
Get out immediately if you start to feel sick or lightheaded. Do not try to stick it out.

How much power do the saunas use?
Check the specs for the traditional hot rock 4.5 Kw heater.
Larger sauna use a 6kw rock heater.

Are the saunas waterproof?
Yes, they are waterproof to an extent, however the wood will draw in moist so when raining so there may be some discolouration inside the sauna (which can be cleaned?)
If it is heavy rain there may be slight leakage. If concerned keep under shelter or we can add tiles to the roof.
Always best to keep sheltered if not sheltered then bitumen tiles maybe needed.

Do I need to clean inside the sauna?
If the inside needs a clean then you can give it a light scrub with vinegar or a mild detergent. Rinse with a wet rag.
Specs for the tubs are:
1.5 m Diameter x 1.2 meters high. Plus, an extra 0.2m on one side of the tub for the piping.
The measurements are the same for all tubs except the diameters are different.
The standard stairs measure 750mm length x 650mm width x 750mm Height.
If you are including a shroud then you will need to allow for an extra 200mm to the diameter on one side only

How much space do I need for the pump, heater and filter?
For the plumbing, pump and electrics please allow roughly 500mm unless you are able to place these away from the tub.

Are there any finance options available?
Yes, we can refer you to a wonderful finance broker, that we work with, who can help you find an option that works best for you.
Approval must be received prior to paying deposit.
When approval is granted and deposit is paid, goods will be dispatched as soon as they are ready for delivery.

Is GST included in the price?
Yes, it is included in the price.

 

 

 

 

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Mountain craft
Hot tubs, ice tubes & Saunas
Jacinda 0424 507775
West Woombye, Sunshine Coast

info@mountaincraft.com.au

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ABN: 58008664790